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Continuous Infusion Pump Instructions

1-877-352-1888 Option 1 | 24/7 Hotline for Troubleshooting

The infusion pump is working properly when:

  • There is a green light flashing in the circle in the center of the pump
  • There is a periodic audible movement of the gears (winding sound)

The pump is NOT working properly when:

  • It alarms (could be short beeps or a constant tone)
  • “OCL” indicates there is an occlusion (constant beeping):
    • To resolve, check the tubing for any kinks
    • Push the run/pause button to silence the alarm
    • Push the run/pause button again to restart the pump
    • If pump continue to alarm, call the chemo clinic
  • “MA” indicates there is a malfunction with the pump (constant tone):
    • To resolve:
    • Push the run/pause button to silence the alarm
    • Gently press on the top of the cassette (top of pump)
    • Push the run/pause button again to restart the pump
  • “Low battery” will be indicated by a blinking battery symbol on the screen
    • To resolve:
    • Push the run/pause button to silence the alarm
    • Replace the batteries immediately (2 AA batteries, found in pump bag)
    • To replace batteries, turn the bottom of pump all the way to the left until the cap comes off
    • After replacing batteries, replace bottom cap and turn to the right until the two lines pair up
    • Push the run/pause button again to restart the pump

If all attempts to correct the pump problem are exhausted, please call (253) 428-8721 during clinic hours to be connected to the chemo room for further instructions.

Clinic hours are Monday – Friday, 8:30 am to 5:00 pm. 

If it is after hours, or a weekend, call (253) 428-8700 to page the Doctor on call for further instructions. 

Ambit continuous infusion pump diagram

HEALTH ALERT! For the safety of our patients and staff only patients will be allowed into our clinics and everyone MUST wear a mask. See additional information regarding the Coronavirus (COVID-19).


November 16, 2020 Update

During these difficult times we are making every effort to keep our patients and staff safe from COVID 19, we appreciate your patience and understanding with the changes you may have seen within our practice.

We strive to protect our patients and staff as much as we possibly can from any exposure on our premises.  NWMS has implemented a system wide policy that does not allow anyone in the building that is not a patient and everyone must wear an NWMS provided mask over their mouth and nose during their time on our premises.  This is to protect our vulnerable patients from the unforeseen possibility of exposure to COVID 19 which can be transmitted through aerosol droplets.  Sadly, we have had patients that have died from the complications of COVID 19, which is both devastating and preventable.

We offer a virtual visit option for family, friends, and companions to participate in the care of our patients through Zoom.  Our staff will assist you with every step of the login process and invite you to participate in real time from your vehicle or designated safe space in our building. Please contact us at 253-428-8700 to set this up.

The following offices are temporarily closed:

  • Bonney Lake
  • Federal Way

If you are experiencing cold or flu symptoms, please make sure to contact us via phone prior to your appointment. You may also contact us for any additional questions by calling our office at (253) 428-8700.

Here are a few additional resources as well:

World Health Organization

Centers for Disease Control