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Call Us First!

Not feeling well and need to speak to a nurse? Please call us first to access our triage department, where a team of specialized nurses are on staff to handle your concerns or answer any questions you may have.

For the fastest response and best care, please call our office at (253) 428-8700.
Call (253) 428-8700

No one wants to wait for hours in the emergency department with they are feeling sick.  If you call us first we can determine if we can solve your problem quickly and conveniently in the clinic without the emergency department wait and unnecessary testing.  With the benefit of our electronic health record, all of our providers have your health history at their fingertips to help with your continuity of care.

All symptom calls to NWMS will go through our first responders during normal business hours (8:30-5:00) Monday through Fridays. All calls after those hours will be forwarded to our answering service who will connect to the on-call doctor, nurse practitioner, or physician’s assistant.

To ensure that our patients receive prompt care, CALL US FIRST for any of the following symptoms or if you have concerns about your care.

 

  • Fever greater than 100.5
  • Diarrhea or Vomiting (that has lasted more than 24 hours)
  • Moderate to severe constipation (3 days or more)
  • Severe mouth sores (preventing you from drinking or eating)
  • Burning or pain in your hands or feet (especially if you are on chemotherapy)
  • Difficulty breathing or increased shortness of breath

 

For any life-threatening events such as chest pain, stroke or unstoppable bleeding- Please call 911!

If you have an emergency room visit, please notify our team so we can follow your care.

The first responder will ask you a series of questions to determine if your condition is life threatening. If the answer to any of those questions is “yes”, you will be transferred immediately to a triage nurse.

If your problem is not life threatening, you will be transferred to one of our next available triage nurses. If a triage nurse is not available, the first responder will take your name and phone number and the triage nurse will return your call the same day.

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