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Call Us First!

Not feeling well and need to speak to a nurse? Please call us first to access our triage department, where a team of specialized nurses are on staff to handle your concerns or answer any questions you may have.

For the fastest response and best care, please use the appropriate phone number below:

(253) 428-8700

No one wants to wait for hours in the emergency department with they are feeling sick.  If you call us first we can determine if we can solve your problem quickly and conveniently in the clinic without the emergency department wait and unnecessary testing.  With the benefit of our electronic health record, all of our providers have your health history at their fingertips to help with your continuity of care.

All symptom calls to NWMS will go through our first responders during normal business hours (8:30-5:00) Monday through Fridays. All calls after those hours will be forwarded to our answering service who will connect to the on-call doctor, nurse practitioner, or physician’s assistant.

To ensure that our patients receive prompt care, CALL US FIRST for any of the following symptoms or if you have concerns about your care.


  • Fever greater than 100.5
  • Diarrhea or Vomiting (that has lasted more than 24 hours)
  • Moderate to severe constipation (3 days or more)
  • Severe mouth sores (preventing you from drinking or eating)
  • Burning or pain in your hands or feet (especially if you are on chemotherapy)
  • Difficulty breathing or increased shortness of breath


For any life-threatening events such as chest pain, stroke or unstoppable bleeding- Please call 911!

If you have an emergency room visit, please notify our team so we can follow your care.

The first responder will ask you a series of questions to determine if your condition is life threatening. If the answer to any of those questions is “yes”, you will be transferred immediately to a triage nurse.

If your problem is not life threatening, you will be transferred to one of our next available triage nurses. If a triage nurse is not available, the first responder will take your name and phone number and the triage nurse will return your call the same day.

HEALTH ALERT! For the safety of our patients and staff only patients will be allowed into our clinics and everyone MUST wear a mask. See additional information regarding the Coronavirus (COVID-19).


November 16, 2020 Update

During these difficult times we are making every effort to keep our patients and staff safe from COVID 19, we appreciate your patience and understanding with the changes you may have seen within our practice.

We strive to protect our patients and staff as much as we possibly can from any exposure on our premises.  NWMS has implemented a system wide policy that does not allow anyone in the building that is not a patient and everyone must wear an NWMS provided mask over their mouth and nose during their time on our premises.  This is to protect our vulnerable patients from the unforeseen possibility of exposure to COVID 19 which can be transmitted through aerosol droplets.  Sadly, we have had patients that have died from the complications of COVID 19, which is both devastating and preventable.

We offer a virtual visit option for family, friends, and companions to participate in the care of our patients through Zoom.  Our staff will assist you with every step of the login process and invite you to participate in real time from your vehicle or designated safe space in our building. Please contact us at 253-428-8700 to set this up.

The following offices are temporarily closed:

  • Bonney Lake
  • Federal Way

If you are experiencing cold or flu symptoms, please make sure to contact us via phone prior to your appointment. You may also contact us for any additional questions by calling our office at (253) 428-8700.

Here are a few additional resources as well:

World Health Organization

Centers for Disease Control